It should have been simple and quick

 I spent a couple of hours updating our Presto cards (Toronto transit system). We don't use public transit often, but it is good to keep the cards updated as you never know when you will need them.

The first thing was to check the remaining balances, all good.  I noticed that we would have to use 2-step verification within 90 days. That was easy to set up.  The credit card on file had expired so would have to be updated.  I entered the new credit card information and the system wanted to send a text message to our home land line to authenticate the credit card change.  I changed any reference to our home land line, replacing it with our cell phone numbers.  However it kept asking to authenticate by sending a text to our home land line.  I decided to phone Presto.  Of course, I have to answer a bunch of AI questions when I really wanted to speak to a person.  I end up having to try a few more times unsuccessfully.  I decided to try their chat line.  I asked to chat to a person.  That seemed to work, except I got kicked off twice after getting a few responses.  I go back to calling the phone number.  I think I selected an option which AI decided I needed to speak to a real person hurray!  That person was most competent and told me that it was the (Walmart) credit card that was asking for my home land line to send a text authorization.  I was most grateful and figured out that I could try using a different credit card, which she agreed with.  This worked immediately.  I thanked her and said how grateful I was to speak to a person.  She laughed.

The senior years can be challenging, things are changing so fast.  Not to mention, many people don't even have land lines anymore.  I did take my land line off my Walmart credit card settings. 

And after all that, my friend tells me they now accept credit and debit cards at all the Toronto Transit Stations! Christine, get your act together.