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| neighbourhood snail |
A lot of the financial investment companies are giving people the option to access their account statements online. It seems like a good idea, avoiding all the paper statements. The bad part is you have to keep track of ids and passwords. The other thing is the initial access you have to set up on their systems. This particular company has this multi-step process. Step 1 involves requesting a pin number which they promise to mail within one day. I waited 3 and a half weeks to receive mine. It had been so long that I forgot what to do. I went in to step 1 again and found myself requesting another pin which invalidated the first pin! It was a frustrating fail.
Luckily this time I only had to wait 4 days to get a new pin. I was very careful this time to proceed directly to step 2! Now will I really check my statements online? With the paper statements at least you just have to open the envelope, not hunt for passwords to look them up online.
