Last visit, my hairdresser recommended that I go to a darker shade of hair colouring, that it might do a better job of covering my advancing grey hair. He was right, this shade lasted a lot longer. The problem was that at this latest visit, I couldn't remember what shade it was. They keep records but it didn't indicate a recent change. So I went with dark brown and as I was leaving I noticed I had medium brown written on a sticky note next to the date I wanted for my next appointment. I will decide next time what shade I will stick with.
There was some drama at the hairdresser this visit. I asked the assistant how she was doing and she said the previous day was a nightmare. These 2 sisters came in with their screaming babies, took an hour to decide what one of the sisters wanted to do with her hair and stayed for 4 hours. One sister left midway but one baby was left behind with continued screaming.
Would you believe it, the sisters returned with one baby the next morning while I was there. They complained that they couldn't see the highlights that were put into the sister's hair and wanted it redone. The assistant refused, said there was no problem as far as she could see. My hairdresser, always wanting to please the customer agreed they could come back the next morning to have it redone. The assistant was very upset and said she would not be doing it.
As I left I told the hairdresser that I understood how important it is to please the customer, but that he should make it clear that he would do it again this one time only, regardless of whether they were happy or not. After all, they would not be paying again. He is my hairdresser for the past 30 years, so more of a friend, as is the assistant. I hope this made sense to him.
At some point, the customer is not always right, in my mind.
There was some drama at the hairdresser this visit. I asked the assistant how she was doing and she said the previous day was a nightmare. These 2 sisters came in with their screaming babies, took an hour to decide what one of the sisters wanted to do with her hair and stayed for 4 hours. One sister left midway but one baby was left behind with continued screaming.
Would you believe it, the sisters returned with one baby the next morning while I was there. They complained that they couldn't see the highlights that were put into the sister's hair and wanted it redone. The assistant refused, said there was no problem as far as she could see. My hairdresser, always wanting to please the customer agreed they could come back the next morning to have it redone. The assistant was very upset and said she would not be doing it.
As I left I told the hairdresser that I understood how important it is to please the customer, but that he should make it clear that he would do it again this one time only, regardless of whether they were happy or not. After all, they would not be paying again. He is my hairdresser for the past 30 years, so more of a friend, as is the assistant. I hope this made sense to him.
At some point, the customer is not always right, in my mind.
